FAQ

Back to TopSuggestions and Concerns

I have a suggestion for zorpia!
How many reports can I submit per day?
How do I report a violating content in Zorpia?
How do I monitor the progress of my reports?

Back to TopWhat is Zorpia?

Zorpia is a global social networking site where you can enjoy much greater services from our new and improved Zorpia 2:

Upload unlimited Photos
Post/share your Journals online
Interact and meet friends from different countries
Join in online Forum discussions
Get connected with Private Messaging
Join/create your own Group
Great way to customize & make themes for your page
Keep track of your friends' activities with our News and Alerts
Add unlimited songs to your profile from our Music section
Upload Videos to your collections
Share and read stories in our Gossip section
Post upcoming gigs/party/celebration in your Events
Music feature for talented zorpians and artists

Back to TopTerms of Service

Please visit our Terms of Service page for the complete and updated list.

Back to TopIs Zorpia free?

You can sign up for an account in Zorpia, have a homepage and use our services for free.
However, we also have our Royal Membership which offers added features than a regular Zorpia account.

Back to TopHow to set privacy setting to homepage?

Go to My Zorpia page, on your left side you can see the option Edit Settings.Click that and choose the Privacy Settings tab.

You can set your privacy setting from that page.

Back to TopHow do I leave a group?

Go to My Zorpia page, click Edit My Groups. You will be directed to the edit groups page, click the option ‘leave group’ so you can be remove from that group.

Back to TopHow to make someone a moderator in your group?

On your group’s page, click ‘Members [edit]’ under Resources on your left side. You will be directed to the next page where you can change your members' status.

Back to TopHow to block a Zorpian?

Go to My Zorpia page, click the option Edit Settings.
Choose Block List tab and you will be redirected to the next page where you can see the ‘Block Zorpians?’ box, type the username of the user you want to block and click the ‘Add to Block List’ button.

By blocking a zorpian, the user would not be allowed to send you comments and private messages.

Back to TopHow to unblock a Zorpian?

Go to My Zorpia page, on your left side you can see the option Edit Settings. Click that and choose Block List tab, from there you will see the usernames of the users you have blocked.
Click the box beside the username you wish to unblock and click the ‘Remove' button.

Back to TopWhy do an error message shows up whenever I try to send private messages/comments to a user?

The error message "Sorry, but this user’s privacy setting prevents you from sending private messages" shows because the user has set her/his privacy setting that prevents you from sending private messages/comments.

Back to TopI am having problems logging in or accessing the site!

Our server may be temporarily down. You may try again later.

Back to TopHow do I log in?

Your Log In status will be displayed in the top right corner of each page. If you are already logged in, your username will appear on top right corner of the page. If you want to log out or log in with a different username, press Log Out

Logging In:

In Zorpia front page, click Log In in the top right corner of the screen or simply type in your username, password and the 4-digit login code on the username, password and code field boxes.
Check the box "Keep me logged in" if you want to be automatically logged in every time you visit Zorpia. Your computer must accept cookies in order for this function to work.
Click Log In button.

Back to TopHow do I sign up for an account in Zorpia?

Go to www.zorpia.com
Click Join For Free and you will be directed to the sign up page where you have to fill up some necessary information to complete your registration.
An email will be sent to you with your account information and a link to activate your account.

As soon as you have activated your account, you may log in to your account and start setting up your profile.

Back to TopHow do I activate my account?

After you signed up for a username in Zorpia, an email will be sent to you with your username, password and a link to activate your account. Click on the link to activate your account. You can also activate your account by entering your username and activation code in the Activate Your Account Page.

Back to TopI cannot register because my email address is too long!

We only allow email addresses with a maximum length of 64 characters.

Back to TopWhy is Zorpia asking for my email password in invitation process?

Do not worry, it only asks for your email password in order for you to proceed in invitation page where you can invite your email contacts to join Zorpia.

We do not store your password. Your privacy is protected.

Back to TopIs it necessary to invite email contacts upon sign up?

This is one of the steps in setting up an account in Zorpia but this step is optional.

Invitation to join Zorpia will be sent to them if you have checked the box beside your email contact and clicking 'Add Friends'.

Back to TopHow will I know if the email contact I invited has already accepted my invitation and join Zorpia?

You will know that they already accepted your invitation to join Zorpia if you have already seen your email contact in your friends’ list. They will be added to your friends’ list automatically.

Back to TopI want to delete my account and create a new one

You can create a new account but you cannot use the same email address that you have used on your previous account, you have to provide a different email address and username in your second sign up.

Back to TopIs there any age restriction in Zorpia?

Yes, you have to be 16 years old and above to join our site.

In our sign up page, it states there that the user must be 16 years old and above to join or be a member of our site.
Therefore users below 16 years old that are reported to us and have confirmed that they are below the required age, will have their account terminated immediately.

Back to TopI haven’t received my activation code

Check your junk/bulk folder.
You may send an email of request for activation code to support@zorpia.com

Back to TopI forgot my password

You can click Forgot Your Password? link at http://www.zorpia.com/login to request for your password to be sent to your email.
You may also request for your password to be reset at support@zorpia.com.

Back to TopKeeps logging off whenever you try to update something?

Clear your cache and cookies and try logging in again.

Back to TopI cannot see the log in code!

If the code does not load, please click the Refresh icon beside the code box.

Back to TopHow do I edit other profile information?

Go to My Zorpia page, and on your left side you can see the option Edit Profile, just click that and from there, you can make changes in your profile information by clicking the tabs like Personal Tab, Dating Tab, Contact Tab, Education Tab and Work Tab.

Click the desired tab depending on where you want to make the changes.

Back to TopWhat are the specific contents that can be restricted in Zorpia?

You can choose who can view your albums, journals, video collections, gossip stories, basic profile, contact profile, personal profile, education profile, work profile and dating profile.

You can choose who can send you messages and post comments on your homepage.
You may edit your privacy setting by going to http://www.zorpia.com/myprofile/privacy

You can also block specific countries if you like. By blocking the country, Zorpia members from that specific country will not be allowed to send you comments and private messages.

Back to TopHow to turn off the email notification?

If you don’t want to receive any notifications from Zorpia, go to My Zorpia page, click the option Edit Settings and click the Email Setting tab. You will be directed to the next page where you can turn off your notifications.

Back to TopHow do I clear my subscription?

In order to clear your subscriptions, go to My Zorpia page and click the option Edit Subscriptions and from there you can clear your subscriptions.

Back to TopI encounter some problem in my account

You can send an email regarding the problem you are encountering to support@zorpia.com together with the specific details of the problem and the exact page URL where you encounter the bug problem and your username. Our customer support will attend to you as soon as possible.

Back to TopWhy do people in my friends’ list receive notifications whenever I update my page and upload new photos?

The reason why they receive notifications whenever you update your page/upload new photos because they are subscribed to you. They wont receive notifications if they will clear their subscription from you.

Back to TopHow do I edit my account information?

Go to My Zorpia page, and on your left side you can see the option Edit Account Settings

Under the Account Information tab you can make the necessary changes you wish to do so.

Back to TopHow to change the email address I used upon signing up for an account in Zorpia?

Go to My Zorpia page, click the option Edit Account Information, and from there you can see the option , change email.

Back to TopHow do I delete my account?

You can terminate your account by going to Account Termination tab under Edit Settings in My Zorpia page.

Once you are there, you just need to provide for your password and reason for account termination and click the submit button.
For security purpose,a confirmation email will be sent to your registered email address in Zorpia, where you need to confirm first before your account gets terminated.

Back to TopHow do I change my password?

Go to My Zorpia page, click the option Edit Settings and under the Account Information tab you will see the option change password.

Back to TopHow do I change my username?

Go to My Zorpia page, click the option Edit Account Settings and under the Account Information tab you will see the option change username.

Back to TopWhat is Photo Verification?

We have added a new link Verify My Identity in the "My Zorpia" page.

We call it the Photo Verification Feature. The photo verification feature is a tool we use to check if the photos you have on your profile are yours. It is created in response to reports of fakers on Zorpia; it is not a tool of advertisement. The photo is not for internal records, instead it will be shown publicly right beside your profile photo. It is not compulsory. You don't have to use it if you don't feel comfortable about it.

The photo has to show your face clearly, because that's how we know you are the person you claim you are.
It has to contain your username so we can match the username with your profile.
It has to contain the word zorpia, so you cannot steal pictures AND username from a profile of another site.
Some of your fingers should cover some of the letters in the word 'Zorpia' in the sign, this action helps us to determine if the letters in a user's sign are written on the sign or are digitally added.

Kindly check the details section in http://www.zorpia.com/album/edit_photos/-2

As soon as your submitted verification photo has been approved, a green check icon will appear beside your account name.

Back to TopHow can I re-activate my account?

We are sorry to inform you that there is no way to re-activate your terminated account.
Please be reminded that we clearly stated in our account termination page and in 'confirmation email' that Zorpia sent to your registered email that:

Note: Your account cannot be re-activated again once it is terminated.

Back to TopHow to delete profile photo/album?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can check the small box beside your photo that you wish to delete. Click the option ‘Delete Selected’.

If you want to delete an album, on My Zorpia page, you can see the option Edit My Albums. Tick the small circle beside the album photo and click ‘delete album’ button.

Back to TopHow do I change the order of my album?

1. Go to My Zorpia page and click the option Edit My Albums.

2. Drag your albums to any order you want. We will automatically save the order for you.

Back to TopHow do I create a new album?

1. Go to My Zorpia page and click Create An Album

2. Enter the details of the album (album title, category and tick the notice box) Description and tags are optional.

3. Click Create Album button.

Back to TopHow to edit an album?

Click PHOTOS on Zorpia's toolbar. You will then be directed to a page where you can see your ‘My Photos’ box which shows your list of albums. At the top of that box, click the option Edit. Tick the small circle beside the album photo you wish to edit and click ‘Edit Photos’ button.

Back to TopHow to upload a profile photo?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can upload your photo. We only accept JPEG, GIF and PNG photo files.

NOTE:
Photos shouldnt be larger than 16M
WARNING:
Photos that contain pornography, violence, racism or copyright infrigement is not allowed in Zorpia.

Back to TopHow do I change my primary photo?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can click the option ‘set as primary’ to the photo you wish to be your primary one.

Back to TopHow to view the ratings of your photo?

In order to view how many Zorpians voted for your photo and how many stars did you get, just click the certain photo you wish to view the ratings.

You can see on the right side, the 5 stars which will show how many stars did you get for that photo and below the stars, there is number that indicate how many Zorpians voted for that photo.

Back to TopWhat formats are supported?

We only allow JPEG, GIF and PNG files.

Back to TopHow do I download multiple photos?

1. Within a category or album, click the Add Photos button and you can hold down the 'CTRL' key and click on multiple photo filenames one at a time.

2. Click the Upload button and your photos will be downloaded automatically.

Back to TopHow do I zip my photos?

USING WINZIP

Step 1
Right click the files you want to zip and choose WinZip => Add to Zip File?

Step 2
Press ?I Agree?

Step 3
Choose the appropriate options.
New: Add files to a new zip file
Open: Add files to an existing zip file

The path under Add to archive: is where the zip file will be saved.

Step 4
Suppose you chose ?New?, a pop up window will show up asking for a file name. Press ?OK? after you?ve entered a name for the zip file (e.g. Babies).

Step 5
You should then be able to see that filename.zip (e.g. Babies.zip) in ?Add to archive:?
Click ?Add?

Step 6
A Winzip window will pop up and now your files have been zipped in the directory you chose with the file name you specified.

USING THE WINDOWS XP ZIPPING

You can also use the Windows zip function if you do not have Winzip

Step 1
Right click the files you want to zip. Choose Send To => Compressed (zipped) Folder.
The files will then be zipped and the zip file will have the same name as the file you right clicked.

USING WINRAR

You can also use WinRar to zip files.

Step 1
Right click the files you want to zip.
Click Add to archive

Step 2
A pop up window will show up. Choose the ZIP format instead of the default RAR. Click Browse for a location if you do not want your zip file to be in the same folder as your files.

Click ?OK? and the files will be zipped.

Back to TopHow to move photo/s from an Album to another Album/Profile Photos?

Go to Manage Album, select Album you want to edit and click Edit Photos. Select the photos you want to move and click Move selected to another album. And finally, choose an album and click Move Photos to this album.

Back to TopHow to edit my journal?

Go to My Journals , tick the box beside the title of the journal you wish to edit and click the option Edit.

Back to TopHow to post a new journal?

Go to My Zorpia page and click the option, Post A Journal, then you can start making a new journal.

Back to TopHow to insert photo in a journal?

1. Copy the URL of the photo, if its uploaded in your album, each photo has their URL and tag codes below the photo.

2. Go to Post A Journal page, http://www.zorpia.com/journal/new_journal

3. Click the insert/modify image button. Paste the URL in ‘image URL’ space and click the OK button.

Back to TopHow to delete the comment that I have read already in Responses?

We don’t have the feature to delete the comments in Responses yet.

Back to TopForums

In Forums, you can post and reply any topics you want but please abide by our rules, http://www.zorpia.com/info/tos.

Back to TopHow to start a topic in Community Forum?

You need to reply three times in any of the topics in any forums before you can be able to start your own topic. This will help the new Zorpian to familiarize him/herself in the community forums.

Back to TopWhy is my topic in community forum missing?

- If your topic have violated our Terms of Service, it will be deleted by our forum moderators.

- If it didn’t violate anything in our Terms of Service, the topic must have pushed down thru the older pages since we have very active community forum.

Back to TopHow do I delete my topic in the Forum?

Users have an option to delete their replies in topics but we dont have a feature where users can delete their own topics in Forums.

Back to TopMy voting module in the forums are missing

The voting modules in forums are only visible if you are on your local site. i.e. IN users see the voting modules in IN site only.

Back to TopHow do I interact with other Zorpians?

You can interact with other zorpians via sending private message, joining in our forum discussions in the Community Forum and by joining or creating a group of your own in Groups.

Back to TopHow do I delete a comment in my homepage?

In order to delete comments, each comment block you can see options, 'Reply/Delete/Block Zorpian' at the lower right side of each comment block.

Just click Delete so the comment will be deleted.

Back to TopWhat is the use of Responses?

Its a feature where you can keep track of the comment that your friends and other users have posted in your guestbook, journal, topics, albums, photos and group announcements.

Now with this feature, it wont be difficult anymore to check, no need to bookmark anything because you can view the comments/replies here in Responses.

Back to TopHow do I read the comment posted by the user in my guestbook?

On My Zorpia page, click the option Go To My Homepage and from there, you can read the user’s comment.

You can also click the link included in the notification that you received from Zorpia.

Back to TopHow do I comment on a photo?

At the bottom of the Photo Page, you can add any comments as long as the comments are not racism in nature, offensive, abusive, profane, libelous or includes hidden files or links to any websites.

Back to TopHow to reply to a message?

Click the subject and you can see the option ‘reply’ on the lower right corner of the message box.

Back to TopWhat is the message limit for non-royal members?

Non-Royal members can only send a limited number of Private Messages to other members. If the limit is reached, it will be reset within the next 24 hours.

Back to TopWhy do I encounter an error message whenever I try to send private message or post comments to my friends?

If a non-royal member encounters an error message, it means you have reached our daily limit for private messaging and posting comments. Don’t worry for it will be reset the next day.

We suggest you prevent yourself from forwarding chain letters.

Back to TopHow to send a private message to a user?

Go to the user’s homepage, click the ‘Send Private Message’ button on the left side block and you are all set.

Back to TopHow to read a new message?

Click Messages on Zorpia’s toolbar. Click the subject so you can read the new message.

Back to TopWhat does the Royal Membership offers?

Our Royal Membership offers the following benefits:

Ad free homepage & browsing
Unlimited messaging to Zorpians
Homepage styling with javascript
See who viewed your homepage
Full access to user profiles
Show/Hide Online Status
Show/Hide Friends List
Anonymous Browsing

Back to TopHow do I cancel my royal subscription?

You may cancel your royal subscription at paypal.com so you wont be charge again in the future.

You could only cancel a subscription that is Active and recurring. If your original subscription creation is 'completed' no future payments will be deducted and no cancellation is necessary.

To cancel an 'Active' Subscription:

Log in to your account at https://www.paypal.com
Click the 'History' subtab.
Choose the 'Subscriptions' field from the 'Show' drop-down menu.
Check the 'From' box and change date back to the year the subscription was created.
Click 'Search'.
To view the details of a specific 'Subscription Creation', click 'Details' in the Details column.
At the bottom of this page, click 'Cancel Subscription'.
On the confirmation page click 'Cancel Subscription' again.

Note: Subscription and services fees are non-refundable and non-transferable.

Back to TopHow to purchase Royal Membership if I have no credit card or my country is not listed in paypal?

If you do not have a credit card or a Paypal account, you may purchase Royal Membership by sending a postal money order to:

Zorpia Co. Ltd.
Room 1201, Island Beverley
1 Great George St.
Causeway Bay
Hong Kong

Please write the exact address as it is & do not forget to indicate your username in the letter.

Back to TopI already purchased Royal Membership but I still don’t have the crown

Sometimes it just takes time for paypal to forward us the members who already purchased Royal Membership.
You may send your concern together with your username and receipt that paypal.com sent you upon your royal subscription to support@zorpia.com so we could check for your status.

Back to TopHow to edit the site title/homepage heading?

Go to My Zorpia page and click Edit My Style & Look. Tick the ‘edit your current existing skin’ and click the ‘next’ button. Scroll down and you can see the ‘Title Properties’, from there you can edit the site title and site tagline, then click the save button.

Back to TopHow to put a background image to my homepage?

1. You can upload an image to your album, copy and paste the URL
2. Go to Edit My Style & Look and tick the ‘edit your current existing skin’
3. Click the ‘next’ button
4. Look for ‘background properties’ and paste the URL to ‘background image URL’

Back to TopHow to put music to homepage?

You can check out our Music Feature
You can add artist's songs to your playlist by clicking the add link beside the stars on their music player, the song will be automatically added in your playlist.

Back to TopHow to customize/put HTML codes in homepage?

Go to My Zorpia page and click Edit My Style & Look.
Tick the ‘edit your current existing skin’ and click the ‘next’ button. You can paste your HTML codes/ javascript on ‘Header Property’ or ‘Footer Property’.
Note:
There is limitation for our edit style and look for non-royal members.
By becoming a Royal Member, you can have the freedom to put any javascript codes you wish to in your homepage.

Back to TopHow to delete my group?

You can delete your group by going to your group's homepage, under Admin Tools you would see the option Group Termination. Just click it and you would be redirected to the next page where you have to provide your account password in order to proceed with your group termination.

Note: Your group cannot be re-activated once it is terminated.

Back to TopI cannot save the codes in my homepage

There is a limit to the amount of coding you can place in the header/footer form in the Style Editing Area.

However, we already have our Royal Membership which offers:

- Ad Free Homepage &Browsing
- Unlimited Messaging to Zorpians
- Homepage Styling with Javascript
- See who viewed your homepage
- Full access to user profiles

By becoming a Royal Member, you can have the freedom to put any javascript codes you wish to in your homepage.

NOTE:
Our video size limit is up to 400x400

Back to TopHow to add a user in my friends’ list?

Go to user’s homepage, on the left side, you can see the option ‘Add To My Friends’ button below their primary photo. After clicking this option you are prompted to choose relationship.

A Zorpian will only be added to your friends’ list if they accepted your friend request. If they decline the friend request, the user will not be added. If they haven’t accepted the friend request yet, then it will be in pending in their alerts.

Back to TopHow to delete/change relationship of my friend?

Go to My Zorpia page, click Friends on Zorpia’s toolbar. From there you can choose the friends you wish to delete or change relationship.

Back to Top‘Add to My Friends’ button is not showing on the user’s homepage

It means that you have already sent a friend request to this user before, if they are still not showing on your friends’ list, it only means 3 things:

- they have already declined your friend request
- your friend request is still in pending in their alerts
- that user has deleted you in their friends' list

Back to TopHow do I make a testimonial?

Go the user’s homepage, click the option ‘Write a Testimonial’ on the lower left side of the page and from there, you can start making a testimonial.

Back to TopHow do I edit my sent testimonial?

On My Zorpia page, you can see the option Edit Testimonials, click that and from there, you will be able to edit the pre-approve and approved testimonials you sent to your friends.

Changes will take place if they already approved your edited testimonial.

Back to TopWhat is Karma?

Our Karma feature is an extension of our privacy setting in response to our members' requests to reduce mass unwanted messages and comments. It comes with the flexibility for you to decide what Karma score a Zorpian requires to communicate with you.

What can Zorpia Karma do?

Help you reduce the number of unwanted messages/comments you get.
Help you maintain a great profile by receiving comments in your guestbook from people with particular Karma settings you require only.

A user's Karma score is calculated based on user's activities within the site. It helps you decide whether you wish to communicate with that Zorpian.

You could check it out in http://www.zorpia.com/myprofile/karma

Back to TopHow can I improve my Karma score?

Be active and interact more with other members positively, that way you will gain more friends and improve your karma score.

Back to TopI dont have a Karma score yet, what will I do?

Please be patient. Our system collects all the data and measures your karma score basing from your activities within the site, so it may take time for your karma score to increase depending on the amount of data collected by our system.

Back to TopWhy is my music account banned?

Your music account may have songs which you do not own all the rights and may be violating the copyright law. Uploading copyrighted music without the explicit consent of the copyright owner will result in the artist's homepage and your personal homepage being removed from Zorpia.

Important: Please review section 7 of our Legal Notice for further information and better understanding of this matter.

Back to TopHow do I turn On/Off my Zorpia IM?

Go to Edit Account Settings and look for Zorpia IM under the Account Information tab. Tick the Off or On field if you want to turn off or turn on your Zorpia IM and click Submit.

Back to TopI have a suggestion for zorpia!

We welcome any ideas or comments concerning Zorpia. Please feel free to email any suggestions you have in mind which can improve your experience in Zorpia. For your comments and suggestions, please email suggestions@zorpia.com.

Back to TopHow many reports can I submit per day?

Due to a huge amount of invalid reports we receive per day and to prevent the misuse of the reporting feature, we have set an initial limit of three (3) reports per day. This limit will gradually increase if most reports submitted are valid or decrease and eventually get suspended if used the other way.

Back to TopHow do I report a violating content in Zorpia?

You may report the exact content (i.e. comment, topic reply, message, video, photo, album, journal, etc.) that violates Zorpia TOS by clicking the red REPORT link located directly under the violating item. You will then be asked to select which TOS the item has violated and enter additional information. Click Submit Report and Close when done.

Back to TopHow do I monitor the progress of my reports?

Go to My Zorpia page, and click Check My Reports located inside My Account box. You will then be directed to a page where you can view the status of your reports in real time.

Unattended reports are labeled as Pending, rejected reports as Rejected, attended reports as Action Taken and reports that require additional information as Under Review

Zorpia

FAQ

Back to TopAbout Zorpia

Back to TopCommon Problems

Back to TopSign Up and Log In

Back to TopMy Account

Back to TopPhotos

Back to TopJournals

Back to TopSocial Networking

Back to TopComments & Messages

Back to TopMiscellaneous